FAQs
Questions?
Questions?
We have answers.
Everything you need to know about Fastorea, our hosting and billing. Can't find your answer? Talk to us.
About Fastorea
What does the name Fastorea mean?
To us, Fastorea means a company that is capable of every task and understands the value of time — getting more done in less time, without compromising on quality.
What is Fastorea?
Fastorea Group of Companies is a digital ecosystem of nine companies — Domains & Hosting, VPS & RDP, Fastorea Agency, Freelance, Stores Automation, Academy, eBooks Publishing, Yayvo and Games — that help businesses launch, grow and scale online.
Which Fastorea company should I contact?
Each company has its own website, listed on our Ecosystem page. If you're not sure, use the contact form and choose "Not sure / Fastorea Group" — we'll route your message to the right team.
Where are Fastorea's offices?
We have offices in Williamstown, New Jersey (USA), Glasgow (United Kingdom) and Winnipeg (Canada).
Domains & hosting
What services does Fastorea offer for websites?
Domain name registration, high-performance web hosting, SSL security certificates, custom email hosting and web infrastructure services for personal websites, online stores and businesses.
How long does it take for my hosting account to be activated?
Hosting accounts are set up instantly after payment is verified. You'll receive a welcome email with your server login, control panel access and nameservers within minutes.
Can I transfer my existing website and domain to Fastorea?
Yes. New hosting accounts include free website migration — our technical team moves your files, databases and email with zero downtime. You can also transfer domain registrations through your client dashboard.
Is WHOIS privacy protection included with domains?
Yes, ID/WHOIS privacy protection is available on eligible domain extensions, keeping your name, email, phone number and address out of public WHOIS databases.
Do you provide free SSL certificates?
Yes. Every hosting plan includes free, automated SSL certificates for your domains and subdomains. They install and renew automatically.
How are website backups handled?
We run automated routine backups across our hosting infrastructure for disaster recovery, and your control panel includes backup and restore tools so you can take your own snapshots at any time.
What uptime does Fastorea guarantee?
We maintain a 99.9% uptime commitment for our network and hosting infrastructure, monitored 24/7.
Billing & support
What payment methods do you accept?
Visa, MasterCard, American Express, PayPal and online bank transfers. All payments are encrypted and processed through secure PCI-compliant gateways.
What is your money-back guarantee?
We offer a 30-day money-back guarantee on shared web hosting packages. Domain registrations, renewals and SSL add-ons are non-refundable.
How can I reach customer support?
Our support team is available 24/7/365. Email info@fastorea.com, message us on WhatsApp, or use the contact form.